Privacy Policy
This Privacy Policy explains how we collect, use, share, and protect information when you use the BiGGWatch mobile application and biggwatch.com (collectively, the “Services”). By installing or using the Services, you agree to the practices described below.
1) Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Personal | Name, email, phone; account credentials | Account creation, customer support, notifications |
| Device & App | Device MAC, crash logs | App functionality, diagnostics, fraud prevention |
| IoT Telemetry | Energy data (voltage, current, consumption), device IDs | Display & analyze device performance inside the app |
| Location | Approximate or precise (only if you grant permission) | Connect to nearby devices, context-aware features |
2) How We Use Information
- Provide, maintain, and improve features of the Services
- Authenticate users and manage accounts
- Send service alerts (e.g., device status, account activity)
- Respond to support requests and communicate with you
- Monitor performance, debug issues, and prevent abuse
- Comply with legal obligations
3) Sharing & Disclosure
We do not sell or rent your personal information. We may share limited data:
- Service Providers (hosting, analytics, messaging) under confidentiality and data-protection terms
- Legal & Safety when required by law or to protect rights and security
- With Your Consent for optional integrations or features
4) Data Retention
We keep information only as long as necessary for the purposes described or as required by law. When you delete your account or request deletion, we aim to remove personal data from active systems within 30–90 days (backups may persist for limited periods and are purged on a scheduled cycle).
5) Data Security
We apply technical and organizational safeguards (access controls, encryption in transit, monitoring). No system is fully secure; transmission of data is at your own risk.
6) Your Rights
- Access, correct, or delete your personal information
- Withdraw consent (for permissions-based features)
- Lodge a complaint with your local data authority (where applicable)
Submit requests via [email protected].
7) Children’s Privacy
The Services are intended for users 18+. We do not knowingly collect data from children. If you believe a child has provided information, contact us for removal.
8) Cookies & Similar Technologies
Our website may use strictly necessary cookies (for session and security). Analytics or preference cookies, if used in the future, will be disclosed and, where required, offered with consent controls.
9) Third-Party Services
Some features may link to third-party services (e.g., payment providers, messaging). Their privacy practices are governed by their own policies. We recommend you review those policies before using such features.
10) Changes to this Policy
We may update this Policy periodically. The latest version will be available at https://biggwatch.com/privacy.html with the effective date updated above.
11) Contact & Privacy Requests
Privacy Point of Contact
BiGPanTheR Private Limited
TC 3/509/1,Kattaikonam PO, Trivandrum – 695584, Kerala, India
Email: [email protected]
Contact via WhatsApp messages and calls